The Sprint Password
Story circa December 10th, 2008 | View Post

Towards the end of 2008, I decided it might be time to stop using Spring as my carrier and jump on a network that would offer me a smartphone and a reasonable data plan. I spoke with AT&T regarding the iPhone, but their top tier service was really expensive (upwards of $160 per month - ridiculous). T-Mobile was offering all sorts of deals on the newly released Google G1, a phone that I preferred anyways, and so I was convinced to go with it.

However, the truth of the matter was that I didn't really have any particular problem with Sprint, had a pretty good and grandfathered price plan, and didn't want to go through the hassle of switching providers. Sprint had been offering a hybrid smartphone (not really a smartphone, but it had reasonably good data processing on it) and I thought I could simply negotiate for a better deal with them using AT&T and T-Mobile as my ammunition.

I called their customer service and as expected, they started asking me for all of my personally-identifying information such as my name, address, date of birth, and etc. Once this concluded, they asked me the answer to my "secret question". Evidently that question was "What is your favorite hobby?". This was an awful question to ask me because I have so many hobbies and couldn't for the life of me remember what it was. The guy was really cool about it and said to give it a go, so I started listing off hobbies that I thought might be unique to me.

"Playing the guitar? Flying airplanes? Riding motorcycles? Software developing? Singing? Writing?"

It went on for about a minute or so and I probably went through almost twenty hobbies of mine. At this point I really could have been anybody rattling of hobbies. The guy finally stopped me and said he would take a look, but without saying anything else just started laughing somewhat out of control. Mind you, I had absolutely no idea what was going on or why he was doing this. He finally asked me if I wanted to know what the answer was to my "secret question". Of course I did.

He responded: "this question can suck my balls".

We had a pretty good laugh about it for a minute. I just kind of shrugged the whole experience off as humorous and was glad the rep was so friendly about it. Unfortunately it did NOT help me to get any sort of better deal despite my best efforts, and so I just settled on T-Mobile.

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